Shipping & Returns
Shipping:
Due to the customization of my business, it usually takes 5-7 business days to ship out your order. Please also be aware that during the holiday season, shipping times may take longer due to the high demand put on our postal workers. If we are running a pre order, all items will be shipped in 2-3 weeks, sometimes sooner. We are currently a small family run business, so we create and package everything ourselves! As we hire more people, things will move quicker. Thank you for your patience!
Returns:
Collar Sets:
Exchanges for a different size or design are accepted within 30 days of purchase. We do not accept returns unless the product was damaged upon shipping.
Bottles:
Due to the customization of the bottles, returns are not accepted unless the product was damaged upon shipping.
If your product is damaged upon shipping, please email theretrorooney@gmail.com with your full name, order number, and a picture of the damaged item. Once I receive your email, I will send you a confirmation that I received it and I will ship out a new item for you free of charge.
Due to the customization of the bottles, returns are not accepted unless the product was damaged upon shipping.
If your product is damaged upon shipping, please email theretrorooney@gmail.com with your full name, order number, and a picture of the damaged item. Once I receive your email, I will send you a confirmation that I received it and I will ship out a new item for you free of charge.
Thank you for shopping with us and supporting a small business!